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Return and Exchange Policy

Every purchase from Big Ray's is 100% satisfaction guaranteed. If for any reason you are not satisfied with your purchase, simply return it to us by mail or any of our locations and an exchange or refund of the original purchase will be issued.

Customized items, including custom orderd garments, embroidery items, or items that have been altered are not eligible for return.

Return Instructions:

    1. Please include a copy of your invoice. If you do not have your original invoice please include a letter with your name, address, phone number, and the reason for the return.
    2. Please specify if you would like a return or an exchange. if you are exchanging please include the item, size and color needed.
    3. Securely package products and mail to:

    BIG RAY'S

    ATTN: Corporate Outfitting

    320 West 4th Avenue

    Anchorage, Alaska 99501

 

If you have any questions or need assistance please call Toll-Free:
1-888-836-3535